It’s hard to keep it all together when your kids are sick – work, family, friends, life. Wouldn’t it be nice to be able to call a licensed physician on her cell phone for expert, medical advice? At ND Advice, we can help you decide if you should go to Urgent Care or wait until morning. We can save you time and worry that comes from Googling symptoms. Since we are specialists in natural medicine, we recommend easy and natural home remedies when appropriate and pharmaceutical medications when necessary. In this plan, you may email, call, text or video chat directly with Dr. De Soto for her expert medical opinion regarding any health concern day or night, and mid-week or weekend. It’s like having a doctor in the family.
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ND Advice FAQ
You mean I can call the doctor directly on her cell phone?
Yes! ND Advice is unique in that you can contact Dr. De Soto directly via email, text, phone and video chat to ask her any medically relevant questions.
What is a “virtual visit?”
A “virtual visit” is designed for a focused question. These questions can cover a wide variety of concerns including whether the patient needs to go to the doctor or urgent care to be seen in person, or whether an exposure to whooping cough at school puts the whole family at risk. They do not go longer than 10 minutes (texting, talking or cumulated email back-and-forth) and may result in a diagnosis and treatment only if it is something easily determined without being seen in person.
Is this the same as a phone appointment?
A phone appointment is like an office visit, but it is done over the phone. It is longer and more in-depth. These types of appointments are not included in the ND Advice™ plan, but serve as a nice complementary follow-up for any situation that is more complicated or on going.
Can I call Dr. De Soto in an emergency?
In an emergency, or any situation that might reasonably turn in to an emergency, it is important to call 911 or go to the hospital. You may call Dr. De Soto for advice in addition to calling emergency services but she does not serve as a replacement for calling 911.
What types of situations “might reasonably turn in to an emergency?”
There are many different signs of a life-threatening condition including, but not limited to: Sudden or severe headache, numbness, paralysis or sudden loss of sensation, severe chest pain, sudden shortness of breath or difficulty breathing, severe abdominal pain and profuse bleeding.
Is there roll over from one month’s visits to the next?
You may use up to three virtual visits each month and there is no roll over or accumulation of unused visits.